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James K.
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Category: Laptop
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Experience:  Technical Director of IT Company
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Satellite laptop C50-a-1jq. I am trying to set this up but

Resolved Question:

Satellite laptop C50-a-1jq. I am trying to set this up but the laptop seems to have stalled after loading the apps. I can now login, but the computer does nothing. When I press ctrl-alt-del the Task Manager states Activate Windows. Go to PC settings, but this button doesn't work either. How can I set up my machine? Can I start again?
Submitted: 2 years ago.
Category: Laptop
Expert:  James K. replied 2 years ago.
Hello
My name is James.
Welcome to JustAnswer.
Yes we can start again a bit tricky on thosiba Machines
It can be quite tricky to do and will only work if the recovery partition has not been removed
Give it a couple of goes
Ok if you do this it will go back to Day 1 Condition.
You will lose any data on it
Let me know any Issues
To Reset a Toshiba to factory default you need to do the below exactly
Holding down the power button on the machine forces it to switch off.
Press and hold the 0 (zero) key With the machine off and at the same time,
tap the power button once to switch on your laptop.
When the machine Starts beeping; release the 0 key.
When prompted by the warning screen; select Yes to continue with the system recovery.
Select Recovery of Factory Default Software; click Next.
Select Recover to out-of-box state. Click Next again.
Click Next to Start recovery.
Cheers James
~Come back any issues
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Customer: replied 2 years ago.
This did not work. I held down the 0 key but after the computer swished on, it just put a whole load of zeros in the password ***** and nothing more.
Expert:  James K. replied 2 years ago.
It can be quite tricky to do and will only work if the recovery partition has not been removed
Give it a couple of goes
Power off the machine Fully
when fully powered off
Hold 0
Power on keep it held till it beeps give it a few gose
Customer: replied 2 years ago.
It still isn't working. No beep and just sits on the sign-in screen
Expert:  James K. replied 2 years ago.
Ok then you have no recovery section
Is this a brand new machine
Customer: replied 2 years ago.
Yes it is
Expert:  James K. replied 2 years ago.
Can you start up and tap f11

see if you get the recovery menu
Customer: replied 2 years ago.
This brings up a volume option.
Expert:  James K. replied 2 years ago.
If it dose that the machine is not powered off

have you been powering off the machine
Customer: replied 2 years ago.
I have it running on battery and each time I switch off I am using the Shut Down option. Is that not correct?
Expert:  James K. replied 2 years ago.
Remove the battery

remove the power supply

Hold the 0 zero Key

put the power Supply in

Press the power button with zero Held
Customer: replied 2 years ago.
Thank you. The pc is now resetting. Hopefully this will mean it will set up properly next time.
Expert:  James K. replied 2 years ago.
Great

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James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience: Technical Director of IT Company
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