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my acer aspire switch 10 is locked and I cannot open it. The screen is registering my name & email address. It is saying welcome but is not loading. How can I fix it please
Hello Pat! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is this a new laptop? Or was it working previously?Can you confirm it has windows 8?When you turn on the laptop, do you see windows 8 loading?When you turn on the laptop, does it ask you to enter the password ***** order to log in the laptop?So it's stuck loading at welcome right? There, can you press at the same time the 3 keys Ctrl, Alt, Del, does it do anything?Please reply at the box below. Thank you.