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Cory
Cory, Laptop Tech
Category: Laptop
Satisfied Customers: 3374
Experience:  Laptop Technician 5+ Years of laptop experience
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the Broadcom netlink gigabit Ethernet device has stopped working

Resolved Question:

the Broadcom netlink gigabit Ethernet device has stopped working and I cannot find a solution. Can you help?
Regards
Eric Pritchard
The laptop is a Aspire 5551A
Submitted: 2 years ago.
Category: Laptop
Expert:  Cory replied 2 years ago.

Welcome, I am Cory.

Do you connect to the internet with an ethernet cable with your laptop?

Customer: replied 2 years ago.

My connection is a wireless one. Is this ok.

Eric Pritchard

Expert:  Cory replied 2 years ago.
Eric,

What version of Windows do you have?
Customer: replied 2 years ago.

windows 7

Expert:  Cory replied 2 years ago.
Eric,

Please click on Start, then Control Panel.
Please click on Device Manager.

Please tell me what is listed under Network Adapters?
Customer: replied 2 years ago.

Cory

I did not find the network adapter as such but the nearest I could find showed the following -

sky 99325

Atheros AR5B93

Is this of any use?

Eric

Expert:  Cory replied 2 years ago.

Is this in the device manager?

Cory, Laptop Tech
Category: Laptop
Satisfied Customers: 3374
Experience: Laptop Technician 5+ Years of laptop experience
Cory and 4 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.

Yes

Expert:  Cory replied 2 years ago.
Eric,

Lets connect with Teamviewer.

Please click http://www.teamviewer.com/en/index.aspx
Click Download
Choose Basic and Personal use.
Once you run it, please give me the ID and password.
Customer: replied 2 years ago.

ID 439 830 350

Password *****

Expert:  Cory replied 2 years ago.
Eric,

It says it is not running.

Can you make sure Teamviewer is running and verify the numbers?
Customer: replied 2 years ago.

The computer battery ran down.

The revised numbers are

ID ********* /p>

Password 4879

Expert:  Cory replied 2 years ago.

Somehow, we were disconnected.

Please let me know if your computer is running faster?

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