How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
29701876
Type Your Laptop Question Here...
Hans Uebelhoer is online now

My wife has a TOSHIBA laptop satalite C850-1KN RUNNING WINDOWS

Customer Question

My wife has a TOSHIBA laptop satalite C850-1KN RUNNING WINDOWS 8+1.
She was using it to send a message when suddenly the pointer arrow dissapeared
a computer person trie by reverting to factory settings but still no arrow. As she suffers with severe arthritis and finds it very hard to use an external mouse.
As we are both silver surfers and only been using computers for the past 2/3 tears.
We would be very grateful if you can hlp as we can not afford to put it in for OGRADYproper
computer repairs as we only have my old age pension and a small amount for her
dissability. Thank you for you tim and any help you can give. B.D.
Submitted: 2 years ago.
Category: Laptop
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
When you connect an external mouse is the pointer there?
.