Penny! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Was the touchpad working fine before resetting to factory settings?Does your laptop have windows 7 or 8, etc.?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
it's windows 8 (not a touch screen)
when i had the black screen issue the touchpad was initially still woring but stopped working after one of the numerous times i restarted
a remote support session - not 100% sure what that is but prepared to try almost anything :-)
help! i cant get to the box to type!