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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 36847
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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how do I unload pics from phone to a laptop- i am attempting

Resolved Question:

how do I unload pics from phone to a laptop- i am attempting to send via email but cannot understand what the mailbox type question means or if i have one
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.
! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

What's the model of your phone?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

did you get the previous reply with details requested and question about hudl blu tooth

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry. No, I did not receive your previous reply. Can you please let me know the followings:

1. Do you have windows xp, vista, or 7, or 8, or mac computer?

2. What's the model of your phone?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

1 i have 7

2. phone is gt-e2121b

3. I have found that i could send via blu tooth so avoiding the mail box question- i have a hudl i seem to remember it says it has blu tooth so will look on the hudl

Expert:  Viet - Computer Tech replied 2 years ago.
Bluetooth is with another device, such as wireless speakers, car (if it has that feature, etc.) Do you have the USB cable that you can connect from the phone to the laptop? Please reply at the box below. Thank you
Customer: replied 2 years ago.

no usb cable connection cable- i could easily go and buy one

BUT there does not seem to be a hole to put it into-only the charger socket on the phone- instruction manual does not show anything...all very odd,

Expert:  Viet - Computer Tech replied 2 years ago.
You would connect the USB cable to the same port:



graphic

This cable is also sold online at the eBay website:

http://www.ebay.com/itm/Genuine-Samsung-GT-E2121B-E2121B-USB-Data-Cable-Lead-/140578911472

By the way, what email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Thank you.
Customer: replied 2 years ago.

good question-i have a gmail account but dont really use it just got it to do with the hudl seemed to need it... i use hotmail accounts

Expert:  Viet - Computer Tech replied 2 years ago.
Are you able to use Internet / websites on the phone?

When you attempt to send via email, can you please let me know the questions it asks you, so I can help you setting up your hotmail on your phone?

Please let me know. Thank you.
Customer: replied 2 years ago.

1, it asks name

i entered my first name

2, it asks mailbox type pop3 or imap4

i have no idea what these are

Expert:  Viet - Computer Tech replied 2 years ago.
Please select option IMAP4. Then let me know what it asks next. Thank you.
Customer: replied 2 years ago.

email address and password- presumably hotmail account?

Expert:  Viet - Computer Tech replied 2 years ago.

Yes, please enter your hotmail email address and your hotmail email password (it is case-sensitive.) Then let me know next. Thank you.

Customer: replied 2 years ago.

i hope i have done this then it asks imapserver

there is a running message at the top incoming email

Expert:  Viet - Computer Tech replied 2 years ago.

Don't worry, I will walk you through all the steps. Please use these settings:

  • Incoming (IMAP) Server

    • Server address: imap-mail.outlook.com

    • Port: 993

    • Encrypted Connection: SSL

  • Outgoing (SMTP) Server

    • Server address: smtp-mail.outlook.com

    • Port: 587

    • Authentication: Yes

    • Encrypted Connection: TLS

- User name: Your hotmail email address

- Password: Your hotmail email password (it is case-sensitive)

Please let me know. Thank you,

Customer: replied 2 years ago.

thanks

I have entered it all and sent the email but got a message saying that the email had failed

I suppose i may have enetered something incorrectly may try again later

it is very longwinded this way-i suppose it is the problem of entering all the info

how do i save all your guidance to have another attempt later when i have time

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. Yes, all the information must be entered / spelled correctly. You can bookmark / add to favorite this web page, and/or click on the link in the email message from JustAnswer / Viet in your email in order to get back to me at this web page any time. Thank you.
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 36847
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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