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James K.
James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have an Acer aspire E5 571. The screen has gone blank from

Customer Question

I have an Acer aspire E5 571. The screen has gone blank from the log in screen. Cannot do anything with it.
Can you help?
Submitted: 2 years ago.
Category: Laptop
Expert:  James K. replied 2 years ago.




Welcome to Just Answer

So do you log in then Black screen>?

or at the log in screen?
Customer: replied 2 years ago.

I log in but then it goes to a blank screen not the window desk top

Expert:  James K. replied 2 years ago.
Perfect

Please do this

Press

CTRL and ALT and ESC

Processes tab

Look for

explorer.exe

End process

then New process

explorer.exe click ok

your icone will come back

Cheers James

Now please Rate my service with the smiley Faces and Submit come back any issues
Customer: replied 2 years ago.

CTR ALT ESC dosen't seem to do anything. Nothing happens.

Expert:  James K. replied 2 years ago.
Use CTRL and ALT and DEL

then start task manager
Customer: replied 2 years ago.

I have got to Task Manager, what do I now need to do to get the problem sorted?

Expert:  James K. replied 2 years ago.
Processes tab

Look for

explorer.exe

End process

then New process

explorer.exe click ok

your icone will come back

Cheers James

Now please Rate my service with the smiley Faces and Submit come back any issues
Customer: replied 2 years ago.

Thanks James that allows me to get to the desk top but something must be causing the problem at start up as when I restart it goes back to the blank screen. Any suggestions? Can I restore back as I have put some soft ware on today?

Expert:  James K. replied 2 years ago.
Yes you can Restore

but probley a start up item

what OS is installed Windows 7 or 8 >?
Customer: replied 2 years ago.

Windows 8

Expert:  James K. replied 2 years ago.
Put the mouse in the top right

click search

type

msconfig

clcik Start up > tick hide all MS Items

Then disbale all > restart > test , if that fails you can run a restore

cheers James


Now please Rate my service with the smiley Faces and Submit come back any issues
Customer: replied 2 years ago.

Sorry James to take so long but the tabs were slightly different. I finally got through and ran a restart but no joy it went back to the blank screen.

I think I will have to run a restore but unsure how to do it on wndows 8.

Can you help please?

Thanks

Richard

Expert:  James K. replied 2 years ago.
First open task manager

and get the icons back
Processes tab

Look for

explorer.exe

End process

then New process

explorer.exe click ok

your icone will come back

Cheers James
Customer: replied 2 years ago.

Have got back to the desk top again.

Expert:  James K. replied 2 years ago.
ok

Point to the top-right corner of the screen, move the mouse pointer down, then click Search.


Enter Control Panel in the search box, then tap or click Control Panel.

Enter Recovery in the Control Panel search box, then tap or click Recovery.

Tap or click Open System Restore, then follow the instructions.

cheers James

Now please Rate my service with the smiley Faces and Submit come back any issues
James K. and 2 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.
Thanks help James.
I restored back to a windows update on the 30th jan and it is back to normal.
Thanks help
Expert:  James K. replied 2 years ago.
anytime .