Hello Shirley! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean after entering your password, then the screen shows blank?
When did this issue first occur?At the blank screen, can you please press at the same time the 3 keys: Ctrl, Alt, Del on the keyboard, then let me know what it shows?Please reply at the box below. Thank you,
Yes, I do. The screen now shows:
Thank you. Let's try this first possible solution:Please click on the option Task Manager, then click on More details if shown at the bottom left in Task Manager, next, in Task Manager, click on File menu at the top, then click on New task (Run...)
, then type rstrui then click OK, then restore the computer to any date before this issue first occurred, and check.
Please let me know; I will provide another solution if it does not work. Thank you.
Hi, Laptop froze, I am trying to restore files again.
It worked, thank you very much for your help.