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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 36448
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My Samsung Laptop isn't working, when I logon I get a blank

Resolved Question:

My Samsung Laptop isn't working, when I logon I get a blank screen.
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Shirley! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean after entering your password, then the screen shows blank?

When did this issue first occur?

At the blank screen, can you please press at the same time the 3 keys: Ctrl, Alt, Del on the keyboard, then let me know what it shows?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Yes, I do. The screen now shows:

Lock

Switch user

Sign Ou

Task Manager

Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. Let's try this first possible solution:

Please click on the option Task Manager, then click on More details if shown at the bottom left in Task Manager
, next, in Task Manager, click on File menu at the top, then click on New task (Run...)

, then type rstrui then click OK
, then restore the computer to any date before this issue first occurred, and check.

Please let me know; I will provide another solution if it does not work. Thank you.

Customer: replied 2 years ago.

Hi, Laptop froze, I am trying to restore files again.

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, let's try another solution:

- Please sign out, or restart the laptop, but do not log in
, then at the login screen, press & keep holding the Shift key on your keyboard
, then click on the Power icon, then click on Restart while still holding the Shift key.
, then only until a menu appears, then you can release the Shift key
, then select the Troubleshoot option, then select the Refresh your PC option, and continue.

Please let me know. Thank you
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 36448
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 6 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.

It worked, thank you very much for your help.

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back anytime. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience.

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