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Martin
Martin, Network Engineer
Category: Laptop
Satisfied Customers: 2415
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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i have a satelitte C70D--10U The kids have put it to sleep

Resolved Question:

hi i have a satelitte C70D-B-10U The kids have put it to sleep all i get after loggin in is a the curser (moving) on a black screen i cant do anything else. help please
Submitted: 1 year ago.
Category: Laptop
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Try pressing and holding the power button for a full 6 seconds until you see the laptop turn right off. Once it's off, let go of the button then power it back on.
Tell me what happens when you do that.
Regards,
Martin
Customer: replied 1 year ago.

it seems ok know I powered the battery right down and it came back to life.

Expert:  Martin replied 1 year ago.
Great to hear Andy!
If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.
And if you're happy with the service I'm providing so far feel free to click on one of the smiley faces down below as it would be greatly appreciated!
Remember you can continue replying to me until you've got all the information you need.
Regards,
Martin
Martin, Network Engineer
Category: Laptop
Satisfied Customers: 2415
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Martin and 4 other Laptop Specialists are ready to help you
Customer: replied 1 year ago.

I tried restart and it wont run again. Have tried your instruction and it takes u thru pin access and then blank screen with working curser.

Expert:  Martin replied 1 year ago.
Does it let you press Ctrl+Alt+Del to go into the Task Manager?
Customer: replied 1 year ago.

yes

Expert:  Martin replied 1 year ago.
Can you go into the Applications tab and click on "New Task"?
If you get a little box, type explorer and hit Enter.
Customer: replied 1 year ago.

I don't have an applications tab I have lock switch sign out task manager

Expert:  Martin replied 1 year ago.
Click on Task Manager first then
Customer: replied 1 year ago.

I have a done that lots of apps and info ect

Expert:  Martin replied 1 year ago.
See if you can maximize that window and click on the Applications tab
Customer: replied 1 year ago.

I have process performance app history ,start up, users, details and services. Sorry

Expert:  Martin replied 1 year ago.
Under the Processes tab do you see an entry for "Windows Explorer"?
Customer: replied 1 year ago.

sorry answer not coming through

Expert:  Martin replied 1 year ago.
Did you get my last reply Andy?
Can you click on "File" then "New Task" ?
Customer: replied 1 year ago.

have done that have box saying open

Expert:  Martin replied 1 year ago.
Type explorer and hit Enter
Customer: replied 1 year ago.

done

Expert:  Martin replied 1 year ago.
Anything happen?
Customer: replied 1 year ago.

its still in task manager but has created another explorer

Expert:  Martin replied 1 year ago.
Do you have a start button or what do you mean by another explorer?
Customer: replied 1 year ago.

under processes when I hit return that's all it did make smother explorer under processes

Expert:  Martin replied 1 year ago.
Oh right, right click each of those explorers you see and End Task or End Process to close it.
Then once you have no more explorer listed under processes, go back to File, New Task and type explorer then hit Enter again like you did before.
Tell me if you get a start button or what happens
Customer: replied 1 year ago.

I have an app st the top

Expert:  Martin replied 1 year ago.
An app at the top? Can you describe what you mean?
Customer: replied 1 year ago.

I've just noticed windows is all back up if I close task manager

Expert:  Martin replied 1 year ago.
Great, you might have a virus on the computer so I recommend you run a Malwarebytes scan.
You can download a copy here:
https://www.malwarebytes.org
Let me know how you go!
Martin

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