How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin
Martin, Network Engineer
Category: Laptop
Satisfied Customers: 2940
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
74139101
Type Your Laptop Question Here...
Martin is online now

i have a satelitte C70D--10U The kids have put it to sleep

Resolved Question:

hi i have a satelitte C70D-B-10U The kids have put it to sleep all i get after loggin in is a the curser (moving) on a black screen i cant do anything else. help please
Submitted: 2 years ago.
Category: Laptop
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Try pressing and holding the power button for a full 6 seconds until you see the laptop turn right off. Once it's off, let go of the button then power it back on.
Tell me what happens when you do that.
Regards,
Martin
Customer: replied 2 years ago.

it seems ok know I powered the battery right down and it came back to life.

Expert:  Martin replied 2 years ago.
Great to hear Andy!
If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.
And if you're happy with the service I'm providing so far feel free to click on one of the smiley faces down below as it would be greatly appreciated!
Remember you can continue replying to me until you've got all the information you need.
Regards,
Martin
Martin and 3 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.

I tried restart and it wont run again. Have tried your instruction and it takes u thru pin access and then blank screen with working curser.

Expert:  Martin replied 2 years ago.
Does it let you press Ctrl+Alt+Del to go into the Task Manager?
Customer: replied 2 years ago.

yes

Expert:  Martin replied 2 years ago.
Can you go into the Applications tab and click on "New Task"?
If you get a little box, type explorer and hit Enter.
Customer: replied 2 years ago.

I don't have an applications tab I have lock switch sign out task manager

Expert:  Martin replied 2 years ago.
Click on Task Manager first then
Customer: replied 2 years ago.

I have a done that lots of apps and info ect

Expert:  Martin replied 2 years ago.
See if you can maximize that window and click on the Applications tab
Customer: replied 2 years ago.

I have process performance app history ,start up, users, details and services. Sorry

Expert:  Martin replied 2 years ago.
Under the Processes tab do you see an entry for "Windows Explorer"?
Customer: replied 2 years ago.

sorry answer not coming through

Expert:  Martin replied 2 years ago.
Did you get my last reply Andy?
Can you click on "File" then "New Task" ?
Customer: replied 2 years ago.

have done that have box saying open

Expert:  Martin replied 2 years ago.
Type explorer and hit Enter
Customer: replied 2 years ago.

done

Expert:  Martin replied 2 years ago.
Anything happen?
Customer: replied 2 years ago.

its still in task manager but has created another explorer

Expert:  Martin replied 2 years ago.
Do you have a start button or what do you mean by another explorer?
Customer: replied 2 years ago.

under processes when I hit return that's all it did make smother explorer under processes

Expert:  Martin replied 2 years ago.
Oh right, right click each of those explorers you see and End Task or End Process to close it.
Then once you have no more explorer listed under processes, go back to File, New Task and type explorer then hit Enter again like you did before.
Tell me if you get a start button or what happens
Customer: replied 2 years ago.

I have an app st the top

Expert:  Martin replied 2 years ago.
An app at the top? Can you describe what you mean?
Customer: replied 2 years ago.

I've just noticed windows is all back up if I close task manager

Expert:  Martin replied 2 years ago.
Great, you might have a virus on the computer so I recommend you run a Malwarebytes scan.
You can download a copy here:
https://www.malwarebytes.org
Let me know how you go!
Martin