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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 35792
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Have Samsung chrome notebook that won't start-up. When you

Resolved Question:

Have Samsung chrome notebook that won't start-up. When you turn on Chome sign comes up then goes blank and then back on continuous. Help.
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 1 year ago.
Viet - Computer Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. Can you please check at the back/bottom of your Samsung Chrome notebook for the exact model of it?

JACUSTOMER-7gc0v8ol- :

XE303C12-AO1UK

Viet - Computer Tech :

Thank you. I'm checking on this model, please wait a bit; please stay on this web page. Thank you.

Viet - Computer Tech :

At the back side of your samsung, there is a tiny hole on the right?

Viet - Computer Tech :

that is the recovery button

Viet - Computer Tech :

Full Size Image

JACUSTOMER-7gc0v8ol- :

right

JACUSTOMER-7gc0v8ol- :

ok

Viet - Computer Tech :

1. Press & hold the Power button on the samsung until it powers off

Viet - Computer Tech :

2. Use a paperclip or pen to press & hold the recovery button, and then turn on the Samsung while keeping the button pressed.

Viet - Computer Tech :

Does that boot Into Recovery Mode?

JACUSTOMER-7gc0v8ol- :

No there is none

Viet - Computer Tech :

Do you mean there is no recovery button or it does not do anything when you power on the Samsung while holding the recovery button?

JACUSTOMER-7gc0v8ol- :

Theres no recovery button. Only hole is for power wire

Viet - Computer Tech :

Can you compare your Samsung with the image below, does it look similar or different?

Full Size Image

JACUSTOMER-7gc0v8ol- :

No entirely different.

JACUSTOMER-7gc0v8ol- :

It is only a notebook

Viet - Computer Tech :

Sorry, I'm checking.

Viet - Computer Tech :

First, turn off your Samsung. Next, press Esc and Refresh keys on the keyboard and hold down the Power button. (The Refresh key is located where F3 would be on a typical PC keyboard.)

Viet - Computer Tech :

Image of the 3 buttons you need to press & hold:

Full Size Image

Viet - Computer Tech :

Does it go to recovery mode?

JACUSTOMER-7gc0v8ol- :

It says Chrome OS is missing or damaged insert recovery stick or SD card blue USB port will not work for recovery

Viet - Computer Tech :

Do you mean the USB port does not work on the samsung chrome notebook?

JACUSTOMER-7gc0v8ol- :

No its a note on screen in brackets

Viet - Computer Tech :

Do you have a USB flash drive 4GB or higher?

JACUSTOMER-7gc0v8ol- :

no

Viet - Computer Tech :

Are you communicating with me on another computer?

JACUSTOMER-7gc0v8ol- :

Yes

Viet - Computer Tech :

Is it a windows or mac computer?

Viet - Computer Tech :

Does it have an SD card slot on the working computer?

JACUSTOMER-7gc0v8ol- :

no chrome notebook same as broken one

Viet - Computer Tech :

Does this working chrome notebook have an SD card memory slot?

JACUSTOMER-7gc0v8ol- :

yes

Viet - Computer Tech :

Do you have an SD / SDHC memory card with 4GB or higher?

JACUSTOMER-7gc0v8ol- :

no will have to buy one

Viet - Computer Tech :

In order to fix the other chromebook, you will need a USB flash drive or an SDHC memory card with storage size of 4GB or higher.

Viet - Computer Tech :

Can I provide you the link to the solution now?

JACUSTOMER-7gc0v8ol- :

ok what do I need to do with it

Viet - Computer Tech :

You can try it later when you have the tool. I recommend to use a USB flash drive.

JACUSTOMER-7gc0v8ol- :

ok

Viet - Computer Tech :

Basically, you download / use the Chromebook Recovery tool to create a recovery image on the USB flash drive (or memory card), then insert it to the other chromebook in order to reinstall it.

Viet - Computer Tech :

Here are all the steps:
https://support.google.com/chromebook/answer/6002417

JACUSTOMER-7gc0v8ol- :

Thank you

Viet - Computer Tech :

The steps should be fairly easy, but you can get back to me anytime.

JACUSTOMER-7gc0v8ol- :

Right Bye

Viet - Computer Tech :

You're welcome. Do you need help with anything else for now?

JACUSTOMER-7gc0v8ol- :

Not for now

Viet - Computer Tech :

OK. If there is still any issue, please come back any time. Also, can you please take a moment to rate my service today by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you very much,

Viet - Computer Tech :

We have emailed you (from JustAnswer / Viet.)

JACUSTOMER-7gc0v8ol- :

Yes no problem

Viet - Computer Tech :

You can always get back to me via the View Response link in the email message from JustAnswer / Viet in your email.

Viet - Computer Tech :

Thank you.


Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 35792
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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