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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 32164
Experience:  Over 15 years of consulting to the IT industry
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Re Aspire One725. When entering text using email or Word, it

Resolved Question:

Re Aspire One725. When entering text using email or Word, it unexpectedly appears on a different line or just disappears causing loss of all previously entered text.
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of word you are using?
thank you
Customer: replied 1 year ago.

Office 2000

Expert:  Richard replied 1 year ago.
Thanks
Close Word
Then can you download this file and run it Brian
http://go.microsoft.com/?linkid=9763243
Once done, restart the computer and try word and tell me if you still have the problem
Let me know the results please
Customer: replied 1 year ago.

The problem more often occurs using gmail.

Expert:  Richard replied 1 year ago.
ok... you have only mentioned work here Brian
Can you restart correctly please what the issue is you are having?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 1 year ago.

Continue here please.

Expert:  Richard replied 1 year ago.
No problem, but I need to know what the problem is your having Brian?
Can you please clearly tell me so I don't give you steps to fix problems you do not have
Customer: replied 1 year ago.

When entering text, I suddenly notice it has begun to insert itself somewhere else on the page, or a paragraph, or in the middle of a word previously entered. This occurs very frequently using gmail and also using Word.

Expert:  Richard replied 1 year ago.
ok, which internet browser are you using for Gmail?
Customer: replied 1 year ago.

Google chrome

Expert:  Richard replied 1 year ago.
Thanks
Download this program please and install it
http://tinyurl.com/8ggo8sy
Once installed, test and tell me if you still have the problem please
Customer: replied 1 year ago.

I have just typed an email without any noticeable problems of moving text. So your solution appears to have worked at this moment.

Many thanks for your assistance.

Expert:  Richard replied 1 year ago.
Yes, it will as this program solves that particular issue
It will be ok now Brian
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 32164
Experience: Over 15 years of consulting to the IT industry
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