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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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My Advent laptop goes off-line within minutes. How can I make

Resolved Question:

My Advent laptop goes off-line within minutes. How can I make it stay on-line for at least on hour without having to reboot, please?
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you say it goes offline, you mean disconnects from the internet? Or powers off?
Customer: replied 2 years ago.

It disconnects from the Internet.

Expert:  Richard replied 2 years ago.
Thanks Peter
Is it connecting via wireless?
And which version of windows does it run?
Customer: replied 2 years ago.

It connects via wireless and I'm running Windows 8.

Expert:  Richard replied 2 years ago.
Thanks Peter
Can you go to control panel (press windows key + X and choose control panel)
Then go to System, Device Manager
Go down the list to network adapters, right click on the wireless adapter and select properties, power management and uncheck the boxes there for the computer to power off the network card.
Click ok to save this and test if it now disconnects.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
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