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A. Stevens
A. Stevens, Computer Engineer
Category: Laptop
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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on my Lenovo thinkpad X240 the fan has been running all night...I

Resolved Question:

on my Lenovo thinkpad X240 the fan has been running all night...I cannot get the computer to turn on or off or anything...and its only a couple weeks old? what is going on???
Submitted: 2 years ago.
Category: Laptop
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

I would suggest pulling out the battery

A. Stevens :

And then waiting for a while

A. Stevens :

Then put the battery back in and power it on...see if the behavior returns normal

A. Stevens :

Sometimes the system BIOS can do some strange things...

Customer:

I have done that ....pulled it off last night but the fan still ran all night and is still running

Customer:

isn

A. Stevens :

Even with the battery pulled ofF?

A. Stevens :

Very strange

Customer:

yes even with battery pulled off

A. Stevens :

So does the notebook work correctly ?

A. Stevens :

Can you access the BIOS?

Customer:

I pulled it off again fan still running

A. Stevens :

If it is running with the battery pulled out...I am almost certain you have a hardware issue.

A. Stevens :

You mentioned you purchased it recently.

Customer:

I can;t get it to turn on or off

A. Stevens :

Is it within the return period of the seller?

A. Stevens :

I would definitely suggest getting it replaced if possible

A. Stevens :

Otherwise would need to contact Lenovo to make a warranty repair/replacement

Customer:

I am out of the country and this is my work computer so none of that matters this minute I need a Lenovo expert to tell me what the heck to do

A. Stevens :

I see, sorry didn't realize the situation.

Customer:

there has to be an override or something? It was working yesterday and it has done this since I bought it...even my it person who loaded my programs said it was weird but then it started working and now its stuck in this fan mode and I cannot turn on or off

A. Stevens :

Do you know how to access the BIOS?

A. Stevens :

Typically Escape or Delete when you power on the computer

Customer:

it just stopped so now what should I do

A. Stevens :

Might want to reboot and check the BIOS settings

Customer:

put the battery back in and see if I can turn on and then maybe you can help me figure out what is going on

A. Stevens :

typically the fan speed etc. will be determined there

A. Stevens :

Sure, go ahead and power it up

A. Stevens :

try to get in to the BIOS on startup

Customer:

now I cant get it to turn on this is just not good the computer I am on is my personal and I have no issue with it

A. Stevens :

I understand your frustration

A. Stevens :

I really think you have a hardware issue with the Lenovo

Customer:

yeah ok it just came on hold on and maybe help me look bc I don't know where to look to check it

A. Stevens :

That behavior wouldn't normally happen because of any software problems

Customer:

I think it finally turned off bc it ran out of battery...so I have plugged it in can you tell me where to look or check something?

A. Stevens :

Look in the BIOS

A. Stevens :

When you turn it on, hit delete or esc to access BIOS

A. Stevens :

fan control settings will be there

Customer:

I am in Lenovo solution center device manager will that help

A. Stevens :

BIOS will be before the operating system loads

A. Stevens :

Right when you power it on

Customer:

you are a techgeek I am a normal person...the computer came on and now it is on so I am in the computers settings can I check something there?

A. Stevens :

No there isn't anything to check there

A. Stevens :

You have to enter a special menu right when the computer turns on

A. Stevens :

If it's not acting up with the fan I wouldn't worry about it...

A. Stevens :

Is it still doing it now?

Customer:

this sucks oh well it is charging now but this is not a good machine

A. Stevens :

Yeah it's definitely doing something weird.

A. Stevens :

As I mentioned, try to exchange it when you can

A. Stevens :

Since you just got it

Customer:

yes that is going to happen thanks

A. Stevens :


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