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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 35351
Experience:  Over 15 years of consulting to the IT industry
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My life book futjitsu won't boot up. It says Windows Error

Resolved Question:

My life book futjitsu won't boot up. It says Windows Error Recovery. It won't boot up past this point.
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of windows you are running?
Thank you
Customer: replied 2 years ago.

Windows 7

Expert:  Richard replied 2 years ago.
Thanks
Can you start the computer and keep tapping F8.
Tell me if you can get to a menu please.
Customer: replied 2 years ago.

Yes I get a menu that says

Repair Your Computer

Safe Mode

Safe Mode With Networking

Safe Mode With Command Prompt

Expert:  Richard replied 2 years ago.
ok, choose Repair your computer
Let this complete and tell me what then happens please.
Customer: replied 2 years ago.

My computer return to a page that says

Launch startup Repair (recommended)

Expert:  Richard replied 2 years ago.
ok, go back to the menu and choose Safe Mode
Does windows then load in Safe Mode Kennie?
Customer: replied 2 years ago.

I have also tried this several times and this also does not work

Customer: replied 2 years ago.

No. I have tried getting safe mode but this also does not work.

Expert:  Richard replied 2 years ago.
What happens when you try to enter safe mode?
Customer: replied 2 years ago.

When I try safe mode the computer classes down and the re-starts and then goes to a menu asking me to choose whether to Launch repair or start windows normally.

Expert:  Richard replied 2 years ago.
ok, power off the computer.
Turn it on and press "F12" when the Fujitsu logo appears.
Do you get to a utility menu with this?
Customer: replied 2 years ago.

Yes I get a Boot Menu.

I will loose you for a couple of minutes when i hit the reply.

Expert:  Richard replied 2 years ago.
You should get the recovery utility
What options are in the book menu?
Customer: replied 2 years ago.

1. Floppy Disk Drive:

2. Drive0 HDD ST9500325AS -(S1)

3.CD/DVD Drive: TSSTcorp CDDVDW SN-208AB-(

4. Netwoek: Realtek LAN

<Enter Bios Setup>

Expert:  Richard replied 2 years ago.
ok, and to confirm, you choose option 2 and you get the same issue correct?
Customer: replied 2 years ago.

Yes I get a screen as before asking me to Launch Startup Repair recommended.

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the issue
It is the hard drive that has faulted.
No matter the software issue, we would be at least able to get to the recovery utility.
I am really sorry about this and you are going to have to return the Lifebook to have the harddrive replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 35351
Experience: Over 15 years of consulting to the IT industry
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