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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 32138
Experience:  Over 15 years of consulting to the IT industry
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again! Was just creating my password ***** this site after

Resolved Question:

Hi again! Was just creating my password ***** this site after receiving your help when yet again was disconnected from the site by "This page cannot be displayed"and directed to Windows Network Diagnostics. Might have asked you about this earlier, but its happening frequently now. What's the problem and how do I stop it from happening/deal with it?
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
It is likely your internet cache
Click start and type in
%temp%
Press enter
Delete all files and folders listed there (skip any files it says are in use).
Then restart the computer and tell me if you still have the problem please.
Customer: replied 1 year ago.

You lost me there. Click start where exactly.. Start on desktop? Takes me into apps.

Expert:  Richard replied 1 year ago.
Which version of windows are you using?
Customer: replied 1 year ago.

Just been set up, so learning the ropes here. Think its Windows Cloud 8

Expert:  Richard replied 1 year ago.
ok, then press the windows key (key on windows keyboard with the windows logo) + R please
Type in
%temp%
Press enter
Delete all files and folders listed there (skip any files it says are in use).
Then restart the computer and tell me if you still have the problem please.
Customer: replied 1 year ago.

Thanks that's a bit clearer, but how do I know which files in use, status not clear from list

Expert:  Richard replied 1 year ago.
It will tell you as your deleting them
Customer: replied 1 year ago.

That was scary, deleted various files, but no indication of which in use or not. Have I deleted files I need?

Expert:  Richard replied 1 year ago.
If you delete all the files, then yes
As I said Dee, Windows will tell you and wont allow you to delete the file if it is in use.
Customer: replied 1 year ago.

Received no notification of which in use or otherwise, but some didn't delete so presume that's what you mean. Anyway is that this sorted?

Expert:  Richard replied 1 year ago.
If they did not delete then that is ok, they were in use.
Yes, it should now be sorted.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 32138
Experience: Over 15 years of consulting to the IT industry
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