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James K.
James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My DVD/CD has stopped working. It began by not recognising

Customer Question

My DVD/CD has stopped working. It began by not recognising recordable DVDs and now it doesn't work at all. Is there anything I can do?
Submitted: 2 years ago.
Category: Laptop
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to Just Answer
Can i remote on fix the issue
I can send you a link to Connect
James K. and 3 other Laptop Specialists are ready to help you
Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=6c37929b-9009-45ac-8db4-9b893036eafb

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked
Customer: replied 2 years ago.

Still not working after restore

Expert:  James K. replied 2 years ago.
Thanks

Its looking like the lense

A restore in reality rules out asoftware issue

The lense probley needs ajusting ,

There is no point paying to have this done as the cost will be higher than the unit is worth

for less than $15 you can buy a USB external writer which will solve the issue

Link below

http://www.amazon.com/Generic-External-Combo-CD-RW-Burner/dp/B00LZMPYA8/ref=sr_1_2?s=pc&ie=UTF8&qid=1430169206&sr=1-2&keywords=external+cd+dvd
Customer: replied 2 years ago.

Ok thanks for your help

Expert:  James K. replied 2 years ago.
anytime