Hello Kevin! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Does your Toshiba laptop have windows xp, vista, or 7, or 8?Do you need any data from the laptop?You said you tried restarting again refreshing. Can you please tell me the steps you tried for refreshing when it asks for the administrator password?
Is it okay to reset the laptop fresh, so you can re-set it up fresh with a new password ***** want?Please reply at the box below. Thank you.
I'm sorry; the recovery partition is corrupted. Can you get the recovery media from Toshiba:http://www.toshiba.co.uk/innovation/generic/computing-support/; click on CONTACT US at the bottom right.https://support.toshiba.com/repairThank you.