Hi Steve. My name is***** you for your question and the opportunity to assist. Does the screen go black as soon as you power on the laptop or does this happen after you log in?
Hi Byron, the screen is black as soon as it is turned on
Other than the power cord, is there anything else plugged in to the laptop?Such as a flash drive or other external device. Or a memory card (if your model has a card reader)
No nothing plugged in not even charger
Its worked and now telling me its configuring windows, the computer not been used for a month because of the blank screen problem
One last question, i don't see access to the battery, is it in internal on this model?