Laptop Questions? Ask a Laptop Technician for Answers ASAP!
You can use System Restore feature to restore Windows and program settings to an earlier point in time, when all worked fine as it seems that a recent change to your computer caused this problem.Here is how to use System Restore:1. Enter Desktop and move the mouse cursor to the bottom right corner and you will see a new pane. Click on Search2. There type system restore and press Enter3. A new window will open with several search results. Click on Create a restore point4. The System Properties window will open. There click the System Restore... button5. When the System Restore window opens, you can select Recommended Restore which is usually one or two days old. To see all available restore points, select Choose a different restore point and click Next6. Select one restore point to restore to the date it was created (when all worked fine), and then click Next7. To confirm, click Finish. Windows 8.1 will then attempt to restore all Windows and program settings to the date you selectedNote that this process won't delete or restore any personal files. At the end of the restoration, Windows will restart the computer and, upon next log in, it will show whether the restoration was successfully completed or not. If it failed, you can try with another restore point.When the restoration completes, check whether the problem is now gone.I hope this helps! If not, let me know and I will check for further options.Regards, IT Miro