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IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Can not get sky go to work their tech said it was a problem

Resolved Question:

can not get sky go to work their tech said it was a problem with my laptop not allowing Silverlight to work correctly
Submitted: 2 years ago.
Category: Laptop
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Do you have a problem with a particular web page not being able to fully open and display the contents, or is it something else?

Let me know,
IT Miro
Customer: replied 2 years ago.

every time I sign in I get an error has occurred this ap must close in the box where you watch the program

Expert:  IT Miro replied 2 years ago.
OK.

Are you using Windows 8 or another Windows version?
Customer: replied 2 years ago.

am using windows 8.1

Expert:  IT Miro replied 2 years ago.
Thanks for the information!

Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.

Would you like me to do that?
Customer: replied 2 years ago.

yes please

Expert:  IT Miro replied 2 years ago.
Thanks!

I will provide the instructions in 10 minutes. I need to check something first.
Customer: replied 2 years ago.

thanks

Expert:  IT Miro replied 2 years ago.
Here are the instructions:

In order for me to connect, you need to download a remote desktop connection program to your computer and start it.

We can use TeamViewer to securely establish remote desktop connection and exchange information. You will be able to see everything I am doing on your computer and you can terminate the remote connection any time.

Please click on the link below to download TeamViewer QuickSupport:

http://connect.teamviewer.com/v10

Once you have downloaded it, start it and permit the connection. When started, the blue TeamViewer window will show you access numbers - Your ID and Password.

Send that information to me here so that I can securely connect to your computer. Type the numbers as they are shown (with spaces).

Thanks,
IT Miro
Customer: replied 2 years ago.

717 525 501 8956

Customer: replied 2 years ago.

717 525 501 8956

Expert:  IT Miro replied 2 years ago.
Connected.
Customer: replied 2 years ago.

ok ready a bit slow new to this

Expert:  IT Miro replied 2 years ago.
We can use the TeamViewer chat window now.
Expert:  IT Miro replied 2 years ago.
Sorry, but the connection broke.

Please re-start TeamViewer and let me know the new numbers you see so that I can re-connect.
Customer: replied 2 years ago.

717 525 501 11mkes

Expert:  IT Miro replied 2 years ago.
The ID is correct, but 11mkes won't take as a password. Has the password ***** changed again?
Customer: replied 2 years ago.

717 525 501 9850

Expert:  IT Miro replied 2 years ago.
Hi again!

It looks like you exited the TeamViewer window, so I am unable to connect. Please re-start it and leave the window opened. Let me know the new numbers you see.
Customer: replied 2 years ago.

717 525 501 4108

Expert:  IT Miro replied 2 years ago.
Connected.
Expert:  IT Miro replied 2 years ago.
The issue has been successfully resolved via remote assistance!

-------------------------------------------------------------------------------------

If you ever need any other assistance, you can always request me on this link:

http://www.justanswer.co.uk/computer/expert-it-miro

Here you can rate my assistance (required) - click on the smiley face and then click SUBMIT.

Thanks!
IT Miro
IT Miro and 2 other Laptop Specialists are ready to help you