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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 38668
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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On my new Lenova laptop after upgrading to windows 10 I have

Resolved Question:

On my new Lenova laptop after upgrading to windows 10 I have managed to log on with my old password. When I switched on today it will not recognise my password ***** tells me to use my Microsoft password. This I reset yesterday but it will not recognise it now. |help.
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,I'm sorry about the issue. Does your old laptop have windows or mac?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
I only want to reset my Microsoft password ***** all. I do not need a remote support session.
Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, but when you reset your Microsoft account password ***** your old computer, it does not work? Remote support is easier and quicker for you, can I help you resetting your microsoft account password ***** your computer together with you? Please let me know. Thank you.
Customer: replied 2 years ago.

Can I reset the password ***** my new laptop from this one? This one is Vista and my new one is Windows 10.

Expert:  Viet - Computer Tech replied 2 years ago.
Yes, you can. Can I connect remotely to your old vista computer, so I can help resetting your microsoft account password ***** you, then you can enter it on the new windows 10 laptop later. Please let me know. Thank you.
Customer: replied 2 years ago.

Yes

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you;Please click on the website below in order to connect with me remotely:http://connect.teamviewer.comThen download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 2 years ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=11e898a0-a206-4497-b36f-eaeba12917d4, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 2 years ago.
Or click on the website below: http://tinyurl.com/ojexg7y , then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Customer: replied 2 years ago.

when I open the Elsinore.screenConnect programme it just brings up a list.

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, let's try the new website below:http://www.justanswer.com/remotedesktop/join.aspx?Session=11e898a0-a206-4497-b36f-eaeba12917d4&Type=Java, then allow the Elsinore.ScreenConnect.ClientBoostrap program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
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