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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2759
Experience:  Laptop repair specialist
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My acer laptop will not completely boot up. a message appears

Customer Question

my acer laptop will not completely boot up. a message appears that says the computer will not start because it cannot communicate with a device etc Status: OxcOOOOOe9. Info: an unexpected I/O error has occurred.
What might be the problem?
Submitted: 1 year ago.
Category: Laptop
Expert:  Charles A. Roberts replied 1 year ago.
Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem does this happen at a black screen or a blue screen?
Customer: replied 1 year ago.

black screen

Expert:  Charles A. Roberts replied 1 year ago.
I do know what the problem is however it's not good I/O means input output. It means the hard drive has malfunctioned electronically. More than likely the board on the hard drive is bad. That is why it's having communication problems with the computer.
Expert:  Charles A. Roberts replied 1 year ago.
Sadly it does mean you would need the hard drive replaced. I am sorry to have to give bad news I really am.

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