When I bought the laptop it had a trial version of Macafee installed. After I subscribed to Macafee, it became very slow. I decided to use Microsoft defender instead. That is when the problems started - the computer became un -usable. That is when I did a factory reset. This fixed the problem - but re-installed Macafee. Then I replaced Macafee with AVG. The computer work to a fashion, I can use most programs and connect to the internet. But I have problems installing new software and the problems I described earlier. I did not receive restore disks with the laptop. The factory restore was on a partition on the hard drive. I copied this partition to a Micro SD card and now the problem persists - even after doing a restore
Thank you for the advice. sfc/scannow completed with errors. These errors were stored in a cbs log file. chkdsk/r ran for many hours and then windows started normally. The problems I mentioned still persist. Please advise me how to send you the log file, if it can help locate the problem.
ID - 870 467 402
P/W - 7996
Thank you very much for your help.