How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Laptop Question Here...
Richard is online now

There, I always get the error message on my acer aspire

Customer Question

Hello there,
I always get the error message on my acer aspire 5536 as follows: -
Fail! WSI file does not existed.
how di I resolve this or what is WSI file?
Submitted: 1 year ago.
Category: Laptop
Expert:  KamilAnwar1 replied 1 year ago.
Message sent in error.
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Is the computer still functioning? Or it will not start?
Customer: replied 1 year ago.
Yes, it does start perfectly alright except it is always asking for the recovery disk which I do not have. I tried keying in "ALT F10" Function and it worked until I got the error message "WSI files does not existed!"
Do you think this laptop is repairable?
Expert:  Richard replied 1 year ago.
Try starting it and keep tapping F8
Does this take it to a menu?
Customer: replied 1 year ago.
Hi there,The laptop is switched off. I will try tapping the F8 and get back to you later,I will rate this later when you help me resolve this problem.Thank you.
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
your advice was to press F8 of which I did. Immediately after pressing this function, the computer went black/blank and it is no longer working.
Expert:  Richard replied 1 year ago.
yes, F8 should take you to the windows startup menu to choose safe mode.
Remove the power to the computer then hold the power button down for 60 seconds then release.
Then connect the power and tell me if it now starts please.

Related Laptop Questions