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toughguy9
toughguy9, Computer Enthusiast
Category: Laptop
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Data Recovery, Computer Hardware and Software
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My laptop (acer aspire 9520 ) won't connect to internet saying

Customer Question

My laptop (acer aspire 9520 ) won't connect to internet saying dependency service or group failed to start ??????
Submitted: 2 years ago.
Category: Laptop
Expert:  toughguy9 replied 2 years ago.
Hi, Thanks for using JustAnswer. This is Leela and I will help you with the question today.Can you please confirm if you are seeing the following message?"An error occurred while Internet Connection Sharing was being enabled. The dependency service or group failed to start."This is a known problem and has a fix. What is the Windows version on the laptop?Thanks,Leela
Customer: replied 2 years ago.
Vista
Customer: replied 2 years ago.
I'm seeing your message it's vista
Expert:  toughguy9 replied 2 years ago.
Hi, One possible cause of the problem is disabling on some necessary services. Can you please watch the video at the link below and try the steps? https://www.youtube.com/watch?v=IdfjxOLN65c Please try and let me know how things go. Will wait for your update. Thanks,Leela
Customer: replied 2 years ago.
OK will watch it now
Expert:  toughguy9 replied 2 years ago.
Please take your time and I am waiting for your update.
Customer: replied 2 years ago.
Can't find cmd on computer
Expert:  toughguy9 replied 2 years ago.
Can you go to Start -> Run and type cmd and press ENTER KEY.
Customer: replied 2 years ago.
Ok done just waiting for scan to finish
Expert:  toughguy9 replied 2 years ago.
Ok. Please let me know how things go.
Customer: replied 2 years ago.
It says found some corrupt files but is unable to fix them
Customer: replied 2 years ago.
Details are included in the cbs.logwindir\logs\cbs\cbs.log
Expert:  toughguy9 replied 2 years ago.
Hi,Can you please provide details of the problem found in the log file? If you can provide me the cbs.log I can analyze it. Thanks,Leela
Customer: replied 2 years ago.
How would I get the info ??
Expert:  toughguy9 replied 2 years ago.
Can you please check in the following location on the laptop?C:\Windows\Logs\CBS\CBS.log
Customer: replied 2 years ago.
How would I do that ???
Customer: replied 2 years ago.
Do I stay in administrator ??
Expert:  toughguy9 replied 2 years ago.
Yes. Go to My Computer > C Drive > Windows > Logs > CBS
Customer: replied 2 years ago.
Keeps coming up access denied ???
Expert:  toughguy9 replied 2 years ago.
Hi, You have to be ADMINISTRATOR to be able to access the logs. Are you not the administrator?
Customer: replied 2 years ago.
I'm in administrator with black screen is that rite
Expert:  toughguy9 replied 2 years ago.
You should be able to get the file if you are an administrator. I will be able to help ONLY if i get the information in the log files.
Customer: replied 2 years ago.
Don't understand where I'm typing it tho
Expert:  toughguy9 replied 2 years ago.
I am opting out so that other expert can continue working with you. Without log file I wont be able to help you.
Customer: replied 2 years ago.
Ok
Customer: replied 2 years ago.
Want to cancel any consultation