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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 38425
Experience:  Over 15 years of consulting to the IT industry
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We have an acre laptop that is showing an error on startup.

Resolved Question:

Hi Richard
We have an acre laptop that is showing an error on startup. 0xc0000000f
We cannot get the mouse pad to move to choose repair your computer and have tried restarting with no joy
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

That error code is a memory error, you get that straight after it tries to start up correct?

Customer: replied 1 year ago.
it does
Expert:  Richard replied 1 year ago.

Thanks

Hold ALT and with it held down, turn on the Acer and keep tapping F10

Are you able then to get to the recovery manager?

Customer: replied 1 year ago.
It is now starting Windows and going into acer recovery management and is asking me to wait
Expert:  Richard replied 1 year ago.

ok, wait and let it complete and tell me what happens please

Customer: replied 1 year ago.
It might be a while lol
Expert:  Richard replied 1 year ago.

no problem, let me know the results please.

Customer: replied 1 year ago.
Ok
I have completely restore system to factory defaults
Expert:  Richard replied 1 year ago.

ok, is it now functioning correctly?

Customer: replied 1 year ago.
I haven't asked it to restore as it says I will loose all data on the c drive. Most of what I have I have saved on an external hard drive but not my music. Will it loose that?
Expert:  Richard replied 1 year ago.

yes, but you need to try to do the restore, so you cannot avoid that sorry.

Customer: replied 1 year ago.
Hi again
It has all reloaded and all working now
Thanks
Expert:  Richard replied 1 year ago.

Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 1 year ago.
Thank you for your help Richard
I will,rate you now
Can you just confirm what I have paid as I don't seem to have had confirmation
Expert:  Richard replied 1 year ago.

I cannot see what you paid sorry Julie (I am just an engineer here), but you should see it in the question value at the top, or you can email customer service on

***@******.*** and they can answer this for you
Richard and 4 other Laptop Specialists are ready to help you
Customer: replied 1 year ago.
Thank you