How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 33891
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Laptop Question Here...
Richard is online now

We have an acre laptop that is showing an error on startup.

Resolved Question:

Hi Richard
We have an acre laptop that is showing an error on startup. 0xc0000000f
We cannot get the mouse pad to move to choose repair your computer and have tried restarting with no joy
Submitted: 10 months ago.
Category: Laptop
Expert:  Richard replied 10 months ago.

Hi there and welcome

That error code is a memory error, you get that straight after it tries to start up correct?

Customer: replied 10 months ago.
it does
Expert:  Richard replied 10 months ago.

Thanks

Hold ALT and with it held down, turn on the Acer and keep tapping F10

Are you able then to get to the recovery manager?

Customer: replied 10 months ago.
It is now starting Windows and going into acer recovery management and is asking me to wait
Expert:  Richard replied 10 months ago.

ok, wait and let it complete and tell me what happens please

Customer: replied 10 months ago.
It might be a while lol
Expert:  Richard replied 10 months ago.

no problem, let me know the results please.

Customer: replied 10 months ago.
Ok
I have completely restore system to factory defaults
Expert:  Richard replied 10 months ago.

ok, is it now functioning correctly?

Customer: replied 10 months ago.
I haven't asked it to restore as it says I will loose all data on the c drive. Most of what I have I have saved on an external hard drive but not my music. Will it loose that?
Expert:  Richard replied 10 months ago.

yes, but you need to try to do the restore, so you cannot avoid that sorry.

Customer: replied 10 months ago.
Hi again
It has all reloaded and all working now
Thanks
Expert:  Richard replied 10 months ago.

Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 10 months ago.
Thank you for your help Richard
I will,rate you now
Can you just confirm what I have paid as I don't seem to have had confirmation
Expert:  Richard replied 10 months ago.

I cannot see what you paid sorry Julie (I am just an engineer here), but you should see it in the question value at the top, or you can email customer service on

***@******.*** and they can answer this for you
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 33891
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Laptop Specialists are ready to help you
Customer: replied 10 months ago.
Thank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Hans Uebelhoer

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    123
    I can repair laptop hardware as well as softwware.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG Hans Uebelhoer's Avatar

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    123
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Satisfied Customers:

    78
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Laptop Technician

    Satisfied Customers:

    64
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/DU/dukey01/2012-6-10_20542_DUKEY01.64x64.jpg Byron's Avatar

    Byron

    PC Support Tech

    Satisfied Customers:

    51
    A+ MCSE 11 years at a large law firm.
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Enthusiast

    Satisfied Customers:

    42
    A+ Certified IT Tech
  • http://ww2.justanswer.com/uploads/HU/HunterOwens/2011-3-16_4571_DSC0278.64x64.JPG HunterOwens's Avatar

    HunterOwens

    Computer Repairer

    Satisfied Customers:

    41
    A Microsoft Certified Technology Specialist here to help you resolve your laptop problem fast!
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    39
    Conversant with all makes/models of laptop
 
 
 

Related Laptop Questions