Hi Moyra, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can I remotely access your computer so that I can directly check and fix your issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back. Do you still need help with this problem but you do not want remote access? Or were you able to fix the problem yourself?
Thank you for writing back and I am glad that your problem was resolved already.
If you need any assistance in the future, please let me know, I will be happy to help.