Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Is this password ***** signing in to windows or is it a start-up password?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - Please reply using the box below.
Can you please send me a image of this password ***** because if its a boot up/start -up password ***** its very difficult to remove because most of them needs to be take apart to erase the password.You can attach the image of the password ***** on this page using the add files option below the reply box.
OK its a windows 10 login screen not a boot up or start up password.
So when you try to type the password ***** it wont type anything am i correct ?
Do you have a USB keyboard which you can connect to the Acer laptop ?
Can you connect that to the Acer laptop and see if you can type in the password ***** login to windows 10.
Let me know
OK then can you see ease of access icon on the bottom of the screen most likely on the left like this
if so click on on screen keyboard and see if you can open that and use that to type in the password ***** sure the cursor is in the password *****
That is strange.when did this problem started and have tried restarting the PC after this problem started?
OK shut down the laptop and remove the power adapter connected and then remove the battery on the bottom of the laptop
Then hold the power button for 30 seconds and then reconnect the power adapter and turn on the laptop and check again.
Have you tried the above instructions?
Please let me know the status.
Glad to know that .
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