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Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 6592
Experience:  Computer Hardware Support Specialist for more than 10 years
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I have just bought a Mac Book Pro. I have Photoshop CS6 on

Customer Question

I have just bought a Mac Book Pro.
I have Photoshop CS6 on my desktop which has been transferred over to the laptop
However my Raw photos taken on a Lumix GX6 do not show up as pictures in Bridge.
Can anything be done about this.
I have also discovered that even if I purchase CC my camera is not supported.
Very annoying as I bought the lap to download my SD cards in New Zealand
Can anyone help
J. Esse
Submitted: 8 months ago.
Category: Laptop
Expert:  Jess M. replied 8 months ago.

Hi Jennifer, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 8 months ago.
Not windows - so must be ten if that is apple
Expert:  Jess M. replied 8 months ago.

If you are not using Windows, you could be using Mac.

What is the exact model of your camera?

Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 6592
Experience: Computer Hardware Support Specialist for more than 10 years
Jess M. and other Laptop Specialists are ready to help you
Customer: replied 8 months ago.
Panasonic Lumix GX7
Customer: replied 8 months ago.
I am working on another computer at the moment not the laptop
Same e-mail etc
Expert:  Jess M. replied 8 months ago.

Can I remotely access your laptop so that I can directly check the problem? Is it near you now?

Customer: replied 8 months ago.
in front of me and open in Bridge
Expert:  Jess M. replied 8 months ago.

Please follow the steps below to start a remote session on the laptop (MacBook Pro).
1. Please visit this link using your browser (Safari):
https://join.me/
2. In that page, please click on the orange "Start meeting" button
3. Then download the remote tool when prompted.
4. After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.
5. Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
Best regards,
Jess

Customer: replied 8 months ago.
My system is not allowing me to join - can you give me the lionk to start again on my laptop.
I am getting in a muddle !!
Expert:  Jess M. replied 8 months ago.

Please do not join. Just run the program and then give me the 9 digit code that you see on the small joinme window

Customer: replied 8 months ago.
640-944-039
Expert:  Jess M. replied 8 months ago.

Thank you. Please give me a moment to connect

Customer: replied 8 months ago.
How do I show you my adobe softwear
Expert:  Jess M. replied 8 months ago.

Please let us do the chatting on your MacBook

Customer: replied 8 months ago.
which is the enter key on my lap top
Expert:  Jess M. replied 8 months ago.

Please read our chat and let us continue the chat on your device

Customer: replied 8 months ago.
we have been talking in my iMac - i am now on my laptop. I think I am paying twice?
Customer: replied 8 months ago.
It was about the problem of Photoshop CS6. and the photos not opening in the raw format in Bridge
Expert:  Jess M. replied 8 months ago.

No, you will not pay twice. Just run the JoinMe tool on the problem laptop, then give me the 9digit code so that I can remote in.

Customer: replied 8 months ago.
503-961-830
was the last code
Expert:  Jess M. replied 8 months ago.

Ok. Please give me a moment to connect

Expert:  Jess M. replied 8 months ago.

I got an error. The 9digit code could be wrong, please give me the correct code as you can see on the joinme window. Or the joinme tool could have been closed. Please open or run it again then give me the new code

Customer: replied 8 months ago.
727-598-634
Expert:  Jess M. replied 8 months ago.

No such meeting says the error. Please look at the small JoinMe window on the laptop, and then tell me the 9digit code there. Do not close JoinMe

Customer: replied 8 months ago.
404-592-067
Expert:  Jess M. replied 8 months ago.

Connected now.

Customer: replied 8 months ago.
404-592-067
808-421-925
i am trying to get you back
i closed down and re started but still not working
Expert:  Jess M. replied 8 months ago.

Connecting now

Expert:  Jess M. replied 8 months ago.

Hi Jennifer,

Thank you for your patience. All issues were resolved through Secure Remote Assistance. Your Bridge is now able to read raw camera files.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

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