How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 33996
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Laptop Question Here...
Richard is online now

When playing sound I am met with a continuous high pitched

Customer Question

When playing sound I am met with a continuous high pitched squeal. How can I fix it? It says that the speakers are working correctly.
Submitted: 6 months ago.
Category: Laptop
Expert:  Richard replied 6 months ago.

Hi there and welcome

What is the make and model of the device this is occurring on?

Customer: replied 6 months ago.
Acer Aspire Switch 10E
Expert:  Richard replied 6 months ago.

Thanks

Which version of windows are you using? And when did the problem first start?

Also what sound are you trying to play?

Customer: replied 6 months ago.
windows 10, first started a few days ago, when i plugged a different headset in. Have run full virus scan, no viruses found. Any sound, seems to be from device itself although in settings it says speakers are working correctly.
Expert:  Richard replied 6 months ago.

is it only via the headsets? Or also via the speakers on the device?

Customer: replied 6 months ago.
both
Customer: replied 6 months ago.
its squeeling now and im not playing any sound.
Expert:  Richard replied 6 months ago.

ok, can you remove the power cable please and hold the power button down for 60 seconds then release.

Then connect the power cable, turn it on and tell me how it then operates please.

Customer: replied 6 months ago.
Power cable not in at present. I have tried switching it off before, do you want me to do it again?
Expert:  Richard replied 6 months ago.

yes please, exactly as per my instructions, so hold power for 60 seconds.

Customer: replied 6 months ago.
still squealing Im afraid
Expert:  Richard replied 6 months ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 33996
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Laptop Specialists are ready to help you
Customer: replied 6 months ago.
im going to pay for you to securely connect.
Expert:  Richard replied 6 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
67wt6t
Expert:  Richard replied 6 months ago.

connecting

Customer: replied 6 months ago.
still squealing
Expert:  Richard replied 6 months ago.

ok, run teamviewer and provide me the password *****

Customer: replied 6 months ago.
3pjt37
Expert:  Richard replied 6 months ago.

thanks

Customer: replied 6 months ago.
its still squealing
Customer: replied 6 months ago.
code is U13bf1
Expert:  Richard replied 6 months ago.

ok, run teamviewer again please

Expert:  Richard replied 6 months ago.

connecting

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Hans Uebelhoer

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    123
    I can repair laptop hardware as well as softwware.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG Hans Uebelhoer's Avatar

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    123
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Satisfied Customers:

    78
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Laptop Technician

    Satisfied Customers:

    64
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/DU/dukey01/2012-6-10_20542_DUKEY01.64x64.jpg Byron's Avatar

    Byron

    PC Support Tech

    Satisfied Customers:

    51
    A+ MCSE 11 years at a large law firm.
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Enthusiast

    Satisfied Customers:

    42
    A+ Certified IT Tech
  • http://ww2.justanswer.com/uploads/HU/HunterOwens/2011-3-16_4571_DSC0278.64x64.JPG HunterOwens's Avatar

    HunterOwens

    Computer Repairer

    Satisfied Customers:

    41
    A Microsoft Certified Technology Specialist here to help you resolve your laptop problem fast!
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    39
    Conversant with all makes/models of laptop
 
 
 

Related Laptop Questions