Hi there and welcome
What is the make and model of the device this is occurring on?
Which version of windows are you using? And when did the problem first start?
Also what sound are you trying to play?
is it only via the headsets? Or also via the speakers on the device?
ok, can you remove the power cable please and hold the power button down for 60 seconds then release.
Then connect the power cable, turn it on and tell me how it then operates please.
yes please, exactly as per my instructions, so hold power for 60 seconds.
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key + X and click on Control Panel
click System and Security
Then click on System
Then System Protection
Then System restore
Choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, run teamviewer and provide me the password *****
ok, run teamviewer again please