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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 31118
Experience:  Over 15 years of consulting to the IT industry
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My laptop 6months old.Kypad has a singl charactr not working

Customer Question

My laptop 6months old.Kypad has a singl charactr not working a vital vowll how to fix
Submitted: 1 month ago.
Category: Laptop
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the make and model of the Laptop please?

Customer: replied 1 month ago.
Mak Ac*r Mod*l *S1-531 S*rial No NXMZ8*KO185370684666oo Th* probl*m I Hav on my k*ypad is that I cannot op*rat * th* l*tt*r Which is aft*r "W" on pad so I hav us*d k*y "*" inst*ad that is s *cond vow*l in *nglish.
Expert:  Richard replied 1 month ago.

When did this problem start?

Customer: replied 1 month ago.
Probl*m start*d y*st*rday Octob*r 9
Expert:  Richard replied 1 month ago.

Thanks, ***** ***** of windows is it? 10?

Customer: replied 1 month ago.
windows 10
Expert:  Richard replied 1 month ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

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