Hi there and welcome
Can you tell me the make and model of the Laptop please?
When did this problem start?
Thanks, ***** ***** of windows is it? 10?
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key + X and click on Control Panel
click System and Security
Then click on System
Then System Protection
Then System restore
Choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please