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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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I have an old Toshiba laptop and want to say documents to a

Customer Question

I have an old Toshiba laptop and want to say documents to a disc but although it says it's saved them, they don't appear on the disc. Help!
Assistant: I'll do all I can to help. How long have you been dealing with this?
Customer: I have only just started trying - I don't knowwhether I shuld be selecting E or F dive or something else
Assistant: Do you plan on doing the work yourself?
Customer: Yes
Assistant: Anything else we should know to help you best?
Customer: Don't think so. I thought I had email on the machine and I could mail it to the main computer but I don't seem to have
Submitted: 4 months ago.
Category: Laptop
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me the version of windows you are using?

Please let me know

Thank you

Customer: replied 4 months ago.
wINDOWS oFFICE 2007
Expert:  Richard replied 4 months ago.

ok, that is the version of office, which version of windows are you using?

Customer: replied 4 months ago.
Sorry - how do I find that out?
Expert:  Richard replied 4 months ago.

You can click on this link and it will tell you

http://whatsmyos.com

Customer: replied 4 months ago.
I am not working on my laptop, which is where I am having the problems
Expert:  Richard replied 4 months ago.

Can I connect to the laptop and resolve this directly?

Customer: replied 4 months ago.
Is that £25 plus the £20 I have paid
Expert:  Richard replied 4 months ago.

yes it is, then I connect directly to it and resolve it

Customer: replied 4 months ago.
My problem is that I don't have email on the lap top, so how would you I be able to let you know that I am up and running - and it is so slow it's awful.
Expert:  Richard replied 4 months ago.

I will tell you here what to do there