How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Computer Enthusiast
Category: Laptop
Satisfied Customers: 18575
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Laptop Question Here...
Pete is online now

I can not run windows 8.1 now but it was pre loaded when it

Customer Question

I can not run windows 8.1 now but it was pre loaded when it was came in market in 2013or 2014
Submitted: 3 months ago.
Category: Laptop
Expert:  Pete replied 3 months ago.

Hello,

What is the make and model number of your computer?

What happens when you try to run Windows?

Are you getting any error messages?

Customer: replied 3 months ago.
MAKE OF SAMSUNG
model NP-NC10
WHEN START I CAN SEE WINDOWS8.1 TILES THERE BUT I CAN USE ONLY DESKTOP
NO ERROR MESSAGE BUT WHEN I USE IT IN MIDDLE OF MY WORK SETTING LOGO APPEARS AND ASKING GO TO PC SETTING
Expert:  Pete replied 3 months ago.

Ok, lets try remote assistance to troubleshoot this.

Pete and other Laptop Specialists are ready to help you
Customer: replied 3 months ago.
i lost you sir but when start laptop first thing i see is setting then i press window key on laptop then i go to crime to run laptop
Customer: replied 3 months ago.
i make you confuse cause i have very little knowlege of computor sir
Customer: replied 3 months ago.
i am here sir waiting for you to help me to sort out my windows8.1 problam which is i can not run on my samsung laptop nc10
Customer: replied 3 months ago.
i am vishnu patel is here waiting for you sir
Expert:  Pete replied 2 months ago.

Hello Vishnu,

Let me know what time suits you for me to connect?

I am available after 6pm UK time.