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syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7157
Experience:  Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting
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I have a Toshiba Satellite C50D-A that boots up and allows

Customer Question

I have a Toshiba Satellite C50D-A that boots up and allows password ***** but keyboard will not work after this. Keys just click without response on Screen
Submitted: 2 months ago.
Category: Laptop
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  syseng replied 2 months ago.

Hello,

My name is David.

If you have an external keyboard with USB connection, plug the external keyboard into the computer and test to see if the keyboard works and let me know the result.

Thanks,

David.

Customer: replied 2 months ago.
No I am allowed to enter password ***** but as soon as windows loads the keyboard just makes clicking sound as the key is pressed but nothing happens
Expert:  syseng replied 2 months ago.

Ok, I understand.

What version of Windows is installed on the computer, such as Windows 7, 8 or 10?

Also, I am forwarding the Live Phone Call offer you requested as well.

Thanks,

David.

Expert:  syseng replied 2 months ago.

Hello,

Do you still need assistance?