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UK-Justice
UK-Justice, Barrister
Category: Law
Satisfied Customers: 16193
Experience:  Called to the Bar in 2007
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my wife is getting phone calls from a loan company despite

Customer Question

my wife is getting phone calls from a loan company despite her putting the payment in the hands of a third party company. the loan company have been informed this and contacted but the other company but they refuse to deal with them.
the loan company are constantly phoning my wife despite being told to contact the other company. these calls are harassment, she is under stress because of them, can my wife do anything about these calls.

your XXXXX XXXXX
Submitted: 3 years ago.
Category: Law
Expert:  UK-Justice replied 3 years ago.
Thanks for your question. Please remember to rate my answer SMILEY FACE OR ABOVE so that I am credited for my time.

When was the last payment?

When you say third party, is this a debt management co?
Customer: replied 3 years ago.


payments are being made to a debt management company, (third party) and my wife says the loan company have refused to accept payment from them. Smile

Expert:  UK-Justice replied 3 years ago.
The debt management co should be dealing with them.

If the creditor refuses, remind them of the Office of Fair Trading guidance on debt collection.

This can be found at:

http://www.oft.gov.uk/shared_oft/consultations/OFT664Rev_Debt_collection_g1.pdf

They should be contacting the debt management co.

If not, then you can complain to the OFT who can investigate and prosecute.

I hope this helps.



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UK-Justice, Barrister
Category: Law
Satisfied Customers: 16193
Experience: Called to the Bar in 2007
UK-Justice and 4 other Law Specialists are ready to help you
Customer: replied 3 years ago.


thank you for your help, this has helped and I will be writing to the company with your advice Re- OFT.


 


Dont know if my smilly face registered as when i clicked send i had the reply of i'm not able to view the page.


 


Roger Murphy

Expert:  UK-Justice replied 3 years ago.
It did thanks.

Happy Winterval.




Expert:  UK-Justice replied 3 years ago.
I'm just following up with you to see how everything is going. Did my answer help?

UK-Justice
Customer: replied 3 years ago.


We've wrote to the loan company to inform them again to go through the loan management company, they should have got the letter Saturday or next Tuesday, she is still for now getting the phone calls.


i did inform them i have taken legal advice and refered them to the OTF guide lines on debit, they said they were following these, to which i told them they were not because they should be contacting the loan management company.


 


we've also sent a copy of the letter to the loan management company and asked them to follow this up.


 


we well give the loan company a few weeks to see if the phone calls persist, if so the OFT will be contacted.


 


Again Thanks R Murphy

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Expert:  UK-Justice replied 3 years ago.
Welcome.

Please remember to give my answer a good rating - thanks.




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