payments are being made to a debt management company, (third party) and my wife says the loan company have refused to accept payment from them.
thank you for your help, this has helped and I will be writing to the company with your advice Re- OFT.
Dont know if my smilly face registered as when i clicked send i had the reply of i'm not able to view the page.
We've wrote to the loan company to inform them again to go through the loan management company, they should have got the letter Saturday or next Tuesday, she is still for now getting the phone calls.
i did inform them i have taken legal advice and refered them to the OTF guide lines on debit, they said they were following these, to which i told them they were not because they should be contacting the loan management company.
we've also sent a copy of the letter to the loan management company and asked them to follow this up.
we well give the loan company a few weeks to see if the phone calls persist, if so the OFT will be contacted.
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