Firstly, do not try to do this over the phone. Do it in writing on
good old-fashioned paper and send the letter by recorded delivery.
The first thing you do is make a complaint to the credit card
company that this is a non-authorised transaction. But you gave authority for 1
pound and they have taken 68.
Write to the company and ask them to refund all your money.
Refer the matter to the Office of Fair Trading ask to have their
consumer credit licence revoked.
Check the Financial Services Authority website because they should
be authorised by the FSA and make a formal complaint to the FSA.
If the above doesn't work, you can issue proceedings against the
company quite easily online at www.moneyclaim.gov.uk
and the judge will order them to repay you
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