I find that very hard to believe but I accept what you say. There
are two issues here. The accident and the policy. The accident happened before
you cancelled the policy, they are still under a duty to honour the claim.
Regarding the policy cancellation, clearly this was done under
mistake based upon their misrepresentation. Don't try to deal with this on the
phone. Put everything in writing on good old-fashioned paper, in an envelope,
with a stamp on it. Head the letter "formal complaint" and say exactly what you
want to happen and tell them that unless you get a satisfactory response within
14 days, you will refer the matter to the Financial Ombudsman without further
notice. On the 15th day, write giving precise details, to the
I will tell you that the Ombudsman is extremely fair, but is not
Can I help further?
next part is really important for me:
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The thread remains open, it does not close. Thanks