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The initial accommodation registration form states that all cancellations must be submitted in writing to their office. If you cancel within 7 working days of booking and before the 01/08/2012 you will receive a refund of any rent paid. If you cancel after 7 working days and before 01/08/2012 you will incur administration charge equal to the advance rent you have paid. If you fail to notify us of your cancellation in writing you will be liable for the full years rent. If you cancel after 01/08/2012 you are liable for the full years rent. I cannot see anything in the standard letting terms signed on 01/11/2012 that pertains to recinding the property early.
I am unaware if they have or not. I did ask them to contact me on a regular basis to let me know what reasonable steps that they have taken to re-let the room and they agreed to do this, however, we have not received any further contact from them until they sent the letter informing us that the rent was due on Monday 21st January 2012 (£800).
They accepted the letter which rescinded the property and took the keys back. We have not had possession of the key since 02/11/2012.
Many thanks for your help. He has actually paid rent, which they have kept from 01/11/2012 until 21/01/2013, approimately £600. Is he entitled to a refund of this money.
I have emailed (and sent a hard copy) a letter quoting your points to Opal. At first I did not get a response but after resending the letter by email they have responded stating that they will make their response by post. As yet we have not received a response but I would like to have the opportunity to feedback their response when I receive it. May I take this opportunity to thank you for all your help it has really put our minds at rest and I gave you a great big smilley face!!