As the printer is under 12 months old and they have now rejected my warranty on the face of it I have to now go out and purchase a new printer. As the problem occurred whilst using both Samsung original toner cartridges as well as refillable ones, I would have thought that the fault did not lie with the toner as they suggest. I wish to know my rights in this and whether or not I can force their arm to abide by the terms of their warranty. I am at a loss as to whom to write to as whichever telephone number one calls, you always end up in the same department, Customer Services who are no use whatsoever. Whilst exploring the web, it is amazing how many other people have suffered at the hands of Samsung Customer Services.