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The Property Ombudsman (as he styles himself). The website is www.tpos.co.uk. Apparently his decisions are based on two Codes of practice - one for property sales (seems OFT approved) and the other for Lettings which is not. I am interested in the latter (the codes are on the website). His organisation is funded by what he calls the Agency Sector which seems to mean Estate Agents for property Sales and Letting Agents in respect of Lettings. Claimants are not required to contribute.
My two questions stand because there seems to be (from what I have read) no bar to anyone setting up or styling him (her) self as an ombudsman. There is no appeal process but that is a second order question as the claimant is not bound by his decision. And how does one know whether or not the Courts recognise his (service) as a dispute resolution process, particularly as in the case of Lettings he is using a Code of practice which seems not to be OFT approved. Is there a list of HMC Dispute Resolution Providers.