Is there anything I can do to make Bennetts issue the refund in a reasonably quick timescale. I think 7 months from providing them with the info they asked for should be enough time for them to respond even if they, as a broker, have to deal with the actual insurer.
I have nine motorcycles. I once tried toinsure them through Bennetts, or at least, I tried to get a quote. I gave up.
They seem to spend all their money onadvertising.
Do not try to deal with this on the telephonebecause all you will get is someone in a call centre who hasn't got a clue whatday of the week it is.
Put everything in writing on goodold-fashioned paper.
There is no reason why this should not havebeen sorted out in two weeks.
I would write to them (send it by first classpost and recorded delivery) and tell them that unless you get your refund by aparticular date (I would give them 14 days) you reserve the right, at yourdiscretion, to either issue small claims court proceedings against them withoutfurther notice or refer the matter to the Financial Ombudsman.
Small claims court is quicker the Ombudsmanis free but much slower. To be frank, I would actually report the matter to theOmbudsman now and simply tell Bennetts that you have done that.
If they pay up, you can always write to theOmbudsman withdrawing your complaint.
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I am currently working out of the country and will not be back until mid March but I will email Bennetts in the meantime and if nothing happens before I return I will send the letter as you suggested.
Even though I possibly should have noticed the money being withdrawn (I had no access to see the account while I was working away) and the fact that their renewal is automatic I really would think they would try to obtain some acknowledgement that the insured party knows they have been renewed!
Thanks for the advice.
I hope you get sorted. Incidentally I use Peter James Insurance (google will find them). His service is light years ahead.
He is the James from Footman James but now off on his own.
I have 2 road bike at the moment (+ 2 track bikes) and have previously insured with Footman James so will give Peter James a try. It's never easy to get multibike quotes, certainly not online!
Dont go online, speak to a human at PJ!
My premium dropped by over £100 with PJ.
I was with FJ before that and Carole Nash before that
I took 2 bikes 250 bikes off last week and put another one , 750 outfit, on. No charge. Docs arrived following day!
That sounds great I'll give them a try, policy due in a few months.