I have nine motorcycles. I once tried to
insure them through Bennetts, or at least, I tried to get a quote. I gave up.
They seem to spend all their money on
Do not try to deal with this on the telephone
because all you will get is someone in a call centre who hasn't got a clue what
day of the week it is.
Put everything in writing on good
There is no reason why this should not have
been sorted out in two weeks.
I would write to them (send it by first class
post and recorded delivery) and tell them that unless you get your refund by a
particular date (I would give them 14 days) you reserve the right, at your
discretion, to either issue small claims court proceedings against them without
further notice or refer the matter to the Financial Ombudsman.
Small claims court is quicker the Ombudsman
is free but much slower. To be frank, I would actually report the matter to the
Ombudsman now and simply tell Bennetts that you have done that.
If they pay up, you can always write to the
Ombudsman withdrawing your complaint.
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The thread remains open.