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Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30620
Experience:  Over 5 years in practice
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Customer Question

We purchased two sofa's from Harveys Store Aberdeen in January 2012 Paid £2,244.00 cash for them they arrived 16 weeks later very badly damaged - we were offered replacements which arrived October 2012 they were also badly damaged & faulty - We created hell and asked for a full refund as we had no faith in their products

The Store manager persuaded us to take different sofa's - which we reluctantly agreed too but they were a fraction of the cost of the original ones - he agreed to refund the difference

After agreeing to this we received our replacement sofas last friday the footstool has a faulty leg which they said they will send a relacement

This was fine as this saga has now gone on for a year

I called today to ask when we would receive our cheque for £524.00 & good will gesture of £150.00 and we have been told that our sofas are a straight swap which means they are only worth £1,200.00 and they are charging us £2,244.00 for them what can we do I am now emotionally drained by all this

Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.

How can I help with this?
Customer: replied 3 years ago.

We just dont know where to turn now


we were told by the Manager at the store if we took a third replacement and it was of a less value we would receive a refurn of the balance


this is now being declined I just want my money back


£2244.00 is a lot of money to be out of pocket


The replacement sofas only cost £1500.00 and they say we wont get any mey back but how can they charge us £2244.00 for goods which are only on sale in the store at £1500.00 this must be mis-selling


Expert:  Jo C. replied 3 years ago.
Yes, so whats your question about this?
Customer: replied 3 years ago.



Hi I want to know if I am entitled to a full refund now as we have lost all faith in Harveys

Expert:  Jo C. replied 3 years ago.
Just to be clear, you now have furniture with which you are happy?

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