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My daughter has taken up a photography franchise. The monthly bills from the parent company include the monthly franchise bill together with other charges for services and products supplied. The statement she receives never includes full details of the charges so she never knows exactly how much will be debited from her bank account. I feel that there must be some legal requirement for a fully itemised statement to be provided in good time before the account is debited.
I don't have the franchise documents with me at the moment. I was hoping to get some background information for my daughter. I assumed that there would be a general legal requirement governing the issue of monthly statements prior to direct debit.
Thank you very much for your advice. It was very helpful. I passed the information on to my daughter and she now feels more confident about taking the matter further with her franchise company. They have been reluctant to provide her with the full details of her direct debit payments and have even tried to charge her for the information. Your advice about checking her original agreement was very helpful. I can't believe that we failed to think of that ourselves!!