Water leakage inside the car. Particles of water from condensation got into electrics systems and burned it down completely.
First thing to burn was a speaker of the co-driver. It actually burned and caused tremendous scare to the person that I was driving and to me as a driver.
After the speaker, all the system went down and I could not drive the car any longer. So I took it to the dealership.
I have been asked to look at this for you.
How much will repair cost?
How old is the car?
Leakage or condensation?
What caused the leak/condensation?
I need as much info as possible please. Thanks
The cost of repair is c.£3,500 to start with. The dealership said that this is not necessary a final price.
The car was bought in 2008 new from Mercedes.
As I was told by the dealership it is a leakage of water, which caused all electronics to burn. They are not clear about what caused the leakage.
The dealership workshop was very confident though that I couldn't have prevented the leakage. They strongly believe that I should not pay for fixing of the car.
This is nothingwhatsoever to do with Mercedes. This is to do with the dealership.
Mercedes has noliability. Liability rests with the dealership.
Under the Supplyof Goods to Consumer Regulations, goods have to be free of inherent defects forsix years. It is already five years old so you have not much time left and theburden of proof is high.
The onus is on youto prove that there is an inherent defect which has been there from manufacture.You are therefore going to have to find out exactly what it was the cause thewater leak.
Then you are goingto have to take the dealer to task.
I can tell youthat there is a problem with some Mercedes (I had the same problem) whereby theheater duct outlet gets blocked with leaves and debris, and when it rains, itfills with water and water overflows into the passenger footwell. In my case,it toasted the heater motor.
It takes 10seconds to fix by just poking something through the outlet.
The dealer cannotpossibly say could not have prevented it if they do not know what caused it.
The first thingyou need to do, is find out what caused the leakage of water because clearly,it has not been leaking in the last five years, and I assume that there is norecall on the same model.
Armed with that,if the dealer will not pay for the repair costs, you are faced with gettingthem done yourself, paying the Bill, and then suing them for the cost in theSmall Claims Court and letting a judge decide whose fault it is
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Thank you very much for your advice. This is very informative and helpful.
I will definitely rate as "excellent".
However, could you please clarify one thing - why does the liability rest with the dealership? They are the one who serviced the car. I believe they were the guys we purchased the car from as well, but I am not sure. I am just not sure about the concept - why not Mercedes would be liable?
No problem. Quite simply becauseliability is with the dealer under the Sale of Goods Act and under the Supplyof Goods and Services Act and in contract.
It is not the manufacturers liability,but the dealer's.