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Please find attached scans of the collection note - FedEx collected on behalf of the company - GamerTech. Thanks And Rear
Very many thanks for this swift answer, I have to admit I had my doubts about using an on-line service for this kind of enquiry but you have convinced me to make it my first stop should I require assistance in future. Site now bookmarked!
It is a little early to say - I sent the ultimatum (return it within 14 days or I will take him to court) on Friday; as of today I have heard nothing (no surprise there on previous experience). I had a look at the link you sent - I assume that if he does nothing by 14 days I simply file a claim via the website? As he will by then have had the iPod for 2 months with no sign of returning it could I simply sue for a replacement and put that value down on the claim form? I am hoping that he will see sense - the cost of the repair kit is about £18 retail so I assume he gets them cheaper - just fixing it and sending it back would appear the simple option but it is difficult to gauge when he refuses to engage in any meaningful way. I suspect it will either be resolved next week when he has had time to think about it or it will go to the full 2 weeks and I will have to claim against him.
Just to let you know, on the day of the deadline I received an email saying that the company would repair the iPod free of charge (the damage has now escalated from the "cracked screen" that they originally stated to "a smashed screen and bent back plate"). They have said it will take 5-10 working days to fix. I asked for an update after 5 and they say it will be done by the end of the stated time. That is next Friday so we'll see then if it's true or just a stalling tactic.
iPod arrived yesterday - day 10 of the 5 to 10 day window but it is fixed and in one piece. Daughter v happy. Thanks for your help - it is the first time I have ever come close to considering legal action but if it happens again I know where I will go first!