basically i asked to change my excess and they said that i hadnt told them i got a TS10 in 25/05/10 and they are wanting me to backpay the difference the annual cost in insuring my car would be over the last 3 years compared to what they had originally quoted it as being, to me i cant see why i should seeing as i have been paying them, havint made a claim and that if i had attempted to then it would be invalid and they wouldnt of had to assist me in a claim if you follow what i mean? any advise would be great thanks
In my opinion they are only entitled to increase on this year because they suffered no loss in previous years.
If the persist tell them that you are referring the matter to the financial ombudsman.
Meanwhile you need to be careful that they dont cancel the insurance