Here is the letter that I sent to them in reply, They originally made the offer and I have accepted in this letter. Is this letter ok do you think?
I have noted your comments and agree, this situation could escalate for us all unnecessarily,
I wish to make it perfectly clear, that at no time have Brook or I set out to mislead you.
None the less, you are obviously disappointed. I have considered your options and think the best way forward will be for us to give you the £235 In full and final settlement.
I get paid on the 28th of this month and I will organize a cheque in the sum of £235 in settlement of the dispute over the vehicle(MGTF registration WF52 UPK). In order for me to be able to do that could you please confirm your full name;
Mrs Beverley Ann Orchard-Leigh;
Your postal address;
4 Kipling Road
We really are upset that you have been so disappointed, and hope we can bring this sad affair to an end.
Tim and Brook