I have just drafted a letter to the insurance company (Admiral) but they are no longer my insurer as I changed insurer when I purchased a replacement vehicle. As several weeks had lapsed without hearing anything at all, I assumed everything was fine. The invoice for £6,592.50 with no interim communications, came out of the blue and I am at a loss as what to do next. The accident occurred in the UK.
I cannot answer this question as I have not yet had a response from the insurer. perhaps it would be better if I come back to this site once I have had a response from the insurer. Is there anything I can do if 'negligence' is cited?