The first thing I would do is
refuse to speak to the friend in detail, but say you're quite happy to speak to the
mother or the son.
To answer your question, do
they have a leg to stand on? This is a matter for the Supply of Goods and
Services Act. The goods and services supplied must be of a reasonable or agreed
cost (if the cost is agreed, it does not necessarily have to be reasonable.), of
satisfactory quality and carried out with reasonable care and skill.
It would therefore come down
to whether the photographs were good / satisfactory quality and whether the job
had been carried out with reasonable care and skill.
In her opinion, she may not
like the photographs but then again I don't like Picasso or Opera, which doesn't
mean that they are not of satisfactory quality or worth the money for the
painting or a seat in the theatre.
At this stage in time, you are
probably the best judge of that and what you have to do, is put your hand on
your heart and say to yourself, regardless of the amount of time that you
spent, have these people got £900 worth. I know that airbrushing and editing
takes a long time and can be expensive.
(presumably) that they got a bargain, I would refuse to speak to the friend
(remaining polite of course) in detail and simply ask the mother (who, it
appears to be the one the contract was with) to put her concerns in writing and
you will then deal with them.
To be frank, I think the
mother (with her sons stars in her eyes) has spent £900 (or has been persuaded
by the son to pay £900) that she can ill afford. It is buyer's remorse and she
is too embarrassed to ring herself. That is why the friend is poking her nose
in. The fact that you say that Mrs busybody says you should give the money back
to a lady who couldn't afford it in the first place.
Without wanting to appear
callous, that is you, not your problem. I wonder if she had central heating
installed and then decided afterwards that she couldn't afford it, she should
think the plumber should be a good guy (because can't afford it) and give her
all her money back. I think not.
Can I help further?
Please bear with me today because I will be online and
Please don't forget to positively rate my answer service (even if it was not
what you wanted to hear) and I will follow up any further points you raise for
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The thread remains open.