If the woman is justa friend, she might simply be an interfering busybody. She has no legal standing.
Who paid and how old is the son?
Have you contacted them?
The mother paid and the son is 19. yes I contacted them but they said that their friend is looking after them ! very stange, however, my point is more to do with the fact that after having had a professional service as explained, has anyone (in this case) the friend or even the mother should they want to complain, a leg to stand on ?
The first thing I would do isrefuse to speak to the friend in detail, but say you're quite happy to speak to themother or the son.
To answer your question, dothey have a leg to stand on? This is a matter for the Supply of Goods andServices Act. The goods and services supplied must be of a reasonable or agreedcost (if the cost is agreed, it does not necessarily have to be reasonable.), ofsatisfactory quality and carried out with reasonable care and skill.
It would therefore come downto whether the photographs were good / satisfactory quality and whether the jobhad been carried out with reasonable care and skill.
In her opinion, she may notlike the photographs but then again I don't like Picasso or Opera, which doesn'tmean that they are not of satisfactory quality or worth the money for thepainting or a seat in the theatre.
At this stage in time, you areprobably the best judge of that and what you have to do, is put your hand onyour heart and say to yourself, regardless of the amount of time that youspent, have these people got £900 worth. I know that airbrushing and editingtakes a long time and can be expensive.
Having established(presumably) that they got a bargain, I would refuse to speak to the friend(remaining polite of course) in detail and simply ask the mother (who, itappears to be the one the contract was with) to put her concerns in writing andyou will then deal with them.
To be frank, I think themother (with her sons stars in her eyes) has spent £900 (or has been persuadedby the son to pay £900) that she can ill afford. It is buyer's remorse and sheis too embarrassed to ring herself. That is why the friend is poking her nosein. The fact that you say that Mrs busybody says you should give the money backto a lady who couldn't afford it in the first place.
Without wanting to appearcallous, that is you, not your problem. I wonder if she had central heatinginstalled and then decided afterwards that she couldn't afford it, she shouldthink the plumber should be a good guy (because can't afford it) and give herall her money back. I think not.
Can I help further?
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ok thanks this is exactly what thought.
£900 is more then a bargain given the fact that my avergage customer pays £350 for 10 photographs and £2000 for 30 photos.
In this instance have done 37 photos for £900.
I just needed to check if there was a law that said for example : yes they have a case, after the service etc ... whereby they can sart a case !
Such as if you by a piece of furniture that breaks, you have a cooling of period to return the goods.
I wanted to know if in photography there is such a rule
Under distance selling regs thay have 7 days to cancel BUT that doesnt apply to a service which has already been supplied or to a service or goods that was supplied in person and not at distance, internet, mail order etc.
They have no statutory right to cancal therefore in this case
Ok thank you very much for your advice