No I didn't sign anything.
I haven't asked for one. The invoice is not broken down. It simply says 'Scope of work, mould removal only from main bedroom' and then 'remove mould from main bedroom as per original enquiry'
When I queried this by email, she says it was because she went herself (a senior technician) and that costs more, and she gave me advice on what needed to be done, which incurs a cost. Neither of which were discussed before I agreed to the estimate amount.
I was under the impression the estimated amount was for the entire flat. And in fact when she quoted for the entire flat, she quoted £585 PLUS VAT
Thank you, XXXXX XXXXX a lot!
Two final questions though:
If they provided me with a quote to do 6 rooms at £585, can I not deduce that a reasonable amount for one room would be one sixth of that? Or should I still get quotes from other companies to verify this?
And finally, if they get debt collectors on to me, what do I do about the extra costs incurred by those as well as the bad credit rating they will inevitably give me?
I wonder if you could now help further (I understand this might incur a fee).
I did as you suggested and got other quotes for similar work conducted by similar companies and came to an average of £350 which I deposited into the company's bank account. I listed my complaints about the service they provided and why I feel that I was not entitled to pay the full amount.
I received an email back saying that they agreed that the VAT should not be charged, but that I am still liable for the £470 now including VAT. Meaning that I still owe them £120.
They are now saying that they are handing me over to their debt collectors who will run credit checks on me and this will impact my credit record. She is also saying that she will pursue the matter in smalls claims court.
I really do not want to pay them. She continues to harass me with combative emails that I do not want to respond to.
My two main concerns are: 1. How will this affect my credit rating if I need to apply for credit at a later stage and 2. How will the small claims process work if I live outside the UK at the moment.
I would greatly appreciate your help as this matter is really distressing me!